环境管理部管理制度

1环境管理部2目录第一章前言··················································第4页1、公司简介···················································第4页2、服务口号····················································第4页3、管理宗旨····················································第4页4、企业文化····················································第4页5、员工箴言····················································第5页6、物业服务常识················································第5页第二章组织建设···············································第8页1、公司组织结构图··············································第8页2、公司岗位结构图··············································第8页3、环境管理部组织职能图········································第9页第三章工作职责··············································第10页1、环境管理部部门职责··········································第10页2、环境管理部岗位职责··········································第10页2.1环境管理部主管职责·········································第10页2.2保洁员岗位职责·············································第10页2.3绿化技工职责···············································第10页2.4办公大楼保洁职责···········································第11页第四章环境管理部管理流程·····································第12页1、清洁管理流程················································第12页2、保洁管理控制流程············································第13页3、绿化管理流程················································第14页4、园区园林绿化设计与营造流程··································第16页第五章环境管理部制度·········································第18页保洁员管理制度·················································第18页3保洁管理方法···················································第20页垃圾收集处理制度················································第20页清洁工管理办法··················································第20页绿化管理制度····················································第21页第六章办公大楼保洁流程及制度··································第21页1、清洁项目·····················································第21页2、打扫顺序·····················································第21页3、具体事项·····················································第22页4、马总办公室清洁方案···········································第23页第七章环境管理部常用表格······································第25页1、清洁工每日检查考评表·········································第25页2、保洁工作每周考核表···········································第26页3、清洁区域分工安排·············································第27页4、室内卫生检查表···············································第28页5、室外卫生检查表···············································第29页6、地面清洁每日检查表···········································第30页7、消杀服务记录表···············································第31页8、绿化养护记录表···············································第32页9、绿化工具使用登记表···········································第33页10、绿化工程竣工报告单··········································第34页11、绿化工程验收表··············································第35页4第二章组织建设一、公司组织结构图二、公司岗位结构图公司决策公司日常管理公司日常运营服务接待管理物业档案管理综合服务管理财务管理人事管理行政管理治安管理消防管理交通管理保洁管理绿化管理消杀管理物业接管验收设备设施管理维修服务管理物业有限公司董事会总经理客户服务中心综合事务部秩序管理部环境管理部工程维养部总经办总经理经理客服中心主管综合事务主管工程维养主管环境管理主管秩序维护主管客服专员行政专员出纳员工程维养专员保安员保洁员绿化技工5三、环境管理部组织职能图物业经理环境管理部主管保洁员绿化技工园区环境维护办公楼维护绿化养护6第三章工作职责一、部门职责1、保洁管理（1）为了确保辖区内的卫生达到标准，必须提高保洁工作的质量。（2）为了确保及时、有效地完成保洁工作，必须组织相关工作人员具体实施。（3）为了确保设备、设施的完好性，需要全面负责日常的保洁设备、设施的管理工作。2、绿化管理（1）根据相关规定制定绿化计划，并保证计划的完成率达到100%。（2）为了提高绿化的完好率，必须组织相关人员实施平日的绿化养护工作。（3）为了确保设施、器具的完好性，需要全面负责日常的管理工作。二、岗位职责1、环境管理部主管职责（1）对各项规章制度进行组织、实施及监督，从而使其执行率达到100%。（2）制定年度《绿化工作计划》，并提交总经理审批。（3）按照相关规定制定保洁服务标准，并提交总经理审批。（4）对辖区内保洁服务工作进行组织、监督及检查。（5）制定本部门各项规章制度，并提交总经理审批。（6）对辖区内绿化工作全面负责，并监督、检查其执行效果。（7）负责对下属员工的培训工作，使其完成率达到100%。（8）聘任本部门员工，并对其进行监督、指导、考核及评价。（9）相关的其他工作。2、保洁员岗位职责（1）服装要整洁，上下班要按时，上班期间要佩戴工作胸卡。（2）每日分两次清运垃圾到中转站，具体时间是上午九点和下午五点半，每三天清理一次垃圾桶。（3）每天负责清扫一次公共区域，公共门窗每周清理一次，并且要保持园区里公共场所无污垢、烟头等废弃物。（4）对于住户的上门卫生清洁服务，必须要在接到此工作后的一天时间内完成。（5）在当班期间负责保持责任区的清洁工作。（6）一旦发现卫生状况，应立即解决，并做好相关记录。（7）通过参加业务培训的方式来提高业务水平与个人修养。（8）每周进行两次虫蚊杀灭工作，并将垃圾桶、排污井等位置作为重点。（9）相关的其他任务。3、绿化工岗位职责（1）要熟悉园区绿化布局和个人包干地区的职责范围及花草树木的品种和数量，并逐步掌握花草树木的种植季节、生长特性、培植管理方法等。（2）要定期清楚杂草，防治病虫害、松土、施肥，并修理枯病枝、伤残枝大等，及时更换死亡苗木，负责绿地、花木的浇水、施肥、除杂草、松土、除病虫、喷药、修剪整形、防护工作。（3）必须虚心学习，努力工作，提高自身素质。（4）要保证绿化场地不留杂物、不缺水、不死苗、不被偷窃，遇到有违章违法行为要及时加以劝阻，不听劝阻的要及时报告保安人员和主管人员，协助对其进行劝阻和处置。7（5）在园区内发现随意侵占公用绿地，攀折、损坏花草树木、园林物品。在绿地上停放、行驶各类车辆或堆放杂物等情况，要及时加以劝阻和报告，并有权协助保安人员和主管人员要求违章者进行赔偿。（6）妥善保管、使用好各种工具和肥料、药品等。（7）要维护和保养好自己的各种工具和公用设备、设施，如有遗失或损坏须照价赔偿。（8）及时做好每天的工作记录，并及时记录下违章情况以及解决办法等。（9）服从主管人员的工作安排和调动，并做好整个包干区域内的环境卫生工作。（10）必须要接受主管人员和各级领导对绿化工作的巡视检查。（11）必须认真负责地完成自己职责范围内的工作，主管人员将视其工作态度给予奖惩。（12）经常巡视校区的绿化地，严格制止不良行为。（13）完成领导交办的其他工作。4、办公大楼保洁工作职责（1）服从领导，听从指挥，认真工作。严守劳动纪律，树立良好的礼仪形象。（2）上班时按规定着装，保持衣冠整洁。文明服务，自觉养成良好的文明卫生习惯。（3）按下列要求做好责任区的清洁卫生工作：1）每日清扫公共区域（领台、大堂、停车场、楼梯、电梯、会议室、马总办公室等）两次以上，做到门窗、楼梯扶手无灰尘，天花、墙角无蜘蛛网，地面无垃圾、痰迹，瓷砖上无污垢，墙面无球印、鞋印及其他印迹。2）每日及时清走垃圾筒内的垃圾，更换垃圾袋。及时擦洗垃圾筒表面，保持垃圾筒周围无垃圾。3）每天打扫卫生间四次以上，包括便池、厕所蹲位内外、镜面，必须保持卫生间的卫生清洁。（4）爱护清洁工具，每次使用后放置在指定地点，如清洁工具须要更换的，须拿回旧的，以旧换新，不得私自收捡公司垃圾、纸皮外出谋取私利，如发现此类行为，按财务制度处罚。（5）打扫卫生时节约用水，发现未关好的水龙头、照明灯，及时关好。下班前检查并关好责任区内的水、电开关，保证不出现长流水、长明灯现象。、（6）不在上班时间吸烟、串岗、聊天、睡觉，不做其他与工作无关的事情。（7）上下班时间必须到指定地点签到。（8）完成甲方管理人员按排的其他工作。8第四章环境管理部工作流程一、清洁管理工作流程1.设置清洁管理机构物业公司对受托物业的清洁卫生管理工作，可以委托专业的清洁公司承包完成，也可以自己设置环境管理部完成。如果将物业的清洁卫生工作委托给专业的清洁公司完成，则物业公司一般采取招标的形式选择清洁公司。物业公司只需配备几名管理人员，根据委托对清洁公司进行检查、监督、评价即可。如果物业公司成立自己的清