第五讲项目人力资源管理与团队建设

ProjectHumanResourceManagementPeoplearethemostimportantasset学习提示学习内容1.项目人力资源管理对象与特点2.项目人力资源管理管理过程3.项目人力资源的管理方法学习重点1.如何进行人员分配？2.怎样对项目成员进行激励?3.怎样管理冲突？4.如何进行有效的团队建设？学习难点人员与工作的匹配如何提高团队效力?KnowledgeareaProjectmanagementprocessgroupsinitiationplanningexecutingMonitoringandcontrollingclosingProjecthumanresourcemanagementHumanresourceplanningAcquireProjectteam,DevelopProjectteamprojectphasesandtheprojectlifecycle概念阶段conception实施阶段implement收尾阶段Close-out工作量资源投入水平规划阶段developmentProjectfeasibilityProjectacquisitionSampleDeliverablesForeachphaseManagementPlanProjectplansLastworkpackageCompletedworkPreliminaryCostestimateBudgetaryCostestimateDefinitiveCostestimateLessonslearned2-levelWBS3-levelWBSPerformancereportCustomeracceptance项目管理过程overlapofprocessinaphase启动initiating计划planning执行executing监督与控制controlling结束closing活动的强度时间timePhasefinishPhasestartLevelOfactivity＊＊活动的强度LevelOfactivityBasedontheprocessintegrationscopetimecostqualityHumanresourcecommunicationriskprocurementplanningdevelopprojectmanagementplanScopeplanningScopedefinitionCreateWBSActivitydefinition,ActivitysequencingActivityResourcesestimatingScheduledevelopmentCostEstimating,CostBudgeting,QualityplanningHumanresourceplanningCommunicationsplanningRiskManagementplanning,riskidentification,riskanalysis,riskresponseplanningPlanpurchasesandacquisitions,PlancontractingBasedontheprocessintegrationscopetimecostqualityHumanresourcecommunicationriskprocurementMonitoringandcontrollingMonitorandcontrolprojectwork,integratedChangecontrolScopeverificationScopecontrolSchedulecontrolMonitorandcontrolprojectwork,integratedChangecontrol,PerformqualityassuranceAcquireProjectteam,DevelopProjectteamPerformancereporting,ManagestakeholdersRiskmonitoringAndcontroladministrationWhatisprojecthumanresourcemanagementProjecthumanresourcemanagementincludestheprocessesrequiredtomakethemosteffectiveuseofthepeopleinvolvedwithaproject.Humanresourcemanagementincludesallprojectstakeholders.项目人力资源的管理特点•项目人力资源管理具有暂时性。•项目人力资源管理的责任关系相对复杂。•项目人力资源管理方法随项目生命期阶段或管理过程的不同而不同。•Humanresourcesplanning:involvesidentifyinganddocumentingprojectroles,responsibilities,andreportingrelationship.mainprocesses•Acquiringtheprojectteam:involvesgettingtheneededpersonnelassignedtoandworkingontheproject•Developingtheprojectteam:involvesbuildingIndividualandgroupskillstoenhanceprojectperformance•Managingtheprojectteam:involvestrackingTeammemberperformance,motivatingteammember,providingtimelyfeedback谢谢！2011年春季学期11第一讲概论HumanResourcesPlanningDocumentsaboutprojectRolesresponsibilityandrelationshipsAnorganizationalchartfortheprojectAstaffingmanagementplanningDeterminesrolesandresponsibilitiesWhichareoftenshowninaresponsibilityassignmentmatrixAcquiringtheprojectteam•Resourceassignment•Resourceloading•Resourceleveling1.Whenresourceareusedonamoreconstantbasis,theyrequirelessmanagement.2.enableprojectmanagerstouseajust-in-timeinventorytypeOfpolicyforusingsubcontractorsorotherexpensiveresources.3.Resourcelevelingresultsinfewproblemsforpersonalandaccountingdepartment4.Resourcelevelingoftenimprovesmorale.Copyright©2010PearsonEducation,Inc.PublishingasPrenticeHall6-14BuildingtheProjectTeamNegotiatewithTheirSupervisorTalktoPotentialTeamMembersIdentifyNecessarySkillsRenegotiatewithTopManagementIdentifyPeopleWithSkillsBuildFallbackPositionsAssembletheTeamSuccess?Success?YesYesNoNoDevelopingtheprojectteam了解团队发展过程识别人才培养人才识别有效和无效项目团队DevelopingtheprojectteamformingstormingnormingperformingadjourningCopyright©2010PearsonEducation,Inc.PublishingasPrenticeHall6-17StagesinGroupDevelopment1.Forming–membersbecomeacquainted2.Storming–conflictbegins3.Norming–membersreachagreement4.Performing–membersworktogether5.Adjourning–groupdisbandsPunctuatedEquilibriumisadifferentmodel6-18TeamDevelopmentStages1.Forming2.Storming3.Norming4.PerformingConveneAdjournProductiveOrganizedInfightingTestingQuietPoliteGuardedImpersonalBusiness-likeHighMoraleEstablishproceduresDevelopteamskillsConfrontissuesRebuildmoraleConflictovercontrolConfrontationalAlienationPersonalagendasLowmoraleTrustFlexibleSupportiveConfidentEfficientHighMorale6-19AchievingCross-FunctionalCooperationCross-functionalcooperationTaskOutcomesPsycho-SocialOutcomesRules&ProceduresPhysicalProximityAccessibilitySuperordinateGoalsCopyright©2010PearsonEducation,Inc.PublishingasPrenticeHall6-20EffectiveProjectTeamsClearSenseofMissionProductiveInterdependencyCohesivenessTrustEnthusiasmResultsOrientationCopyright©2010PearsonEducation,Inc.PublishingasPrenticeHall6-21ReasonsWhyTeamsFail•Poorlydevelopedoruncleargoals•Poorlydefinedprojectteamroles&interdependencies•Lackofprojectteammotivation•Poorcommunication•Poorleadership•Turnoveramongprojectteammembers•Dysfunctionalbehavior6-22BuildingHigh-PerformingTeamsMaketheprojectteamtangible–Publicity–Terminology&languageRewardgoodbehavior–Flexibility–Creativity–PragmatismDevelopapersonaltouch–Leadbyexample–Positivefeedbackforgoodperformance–Accessibility&consistencyBasicGroupConceptsRolesNormsStatusCohesivenessSizeComposition6-24VirtualProjectTeamsus