《人力资源战略》（英文PPT 30页）

PeopleBeforeStrategyMichaelChanDirector,China/HKTel:(852)25279797Tel:[phone]OperationalizeBusinessStrategiesthroughPeopleManagementtoAchieveResultsPeopleBeforeStrategyMission/VisionStrategyWorkCultureStrategyDe-codePerformanceManagementSystemSuccessionPlanningOrg./ManagementDevelopmentPlanningTraining/DevelopmentRewardStrategy&SystemRecruitment/StaffingOrganisationStructure/ProcessesMission/VisionJobEvaluationGradingRoleClarificationJobAnalysisKeyPerformanceIndicatorOrganisationCulture(Values)TargetJobCompetenciesIndividualCompetenciesC-SortHayMethodologyFieldsofManagementI.R.M.A.ProcessMappingHayJAmethodologyJEGuideChartHayMethodologyCompetenciesModelingPSE/PVQLSI/MSIOCS/ECI4CircleModelIcebergModelEngagedPerformanceHLSPaynetExternalCompetitivenessCoachingandMMPIprogramsBEIMission/VisionStrategyWorkCultureStrategyDe-codePerformanceManagementSystemSuccessionPlanningOrg./ManagementDevelopmentPlanningTraining/DevelopmentRewardStrategy&SystemRecruitment/StaffingOrganisationStructure/ProcessesMission/VisionJobEvaluationGradingRoleClarificationJobAnalysisKeyPerformanceIndicatorOrganisationCulture(Values)TargetJobCompetenciesIndividualCompetenciesC-SortMethodologyFieldsofManagementI.R.M.A.ProcessMappingHayJA/JEGuideChartHayMethodologyCompetenciesModelingPSE/PVQLSI/MSIOCS/ECI4CircleModelIcebergModelEngagedPerformanceHLSPaynetExternalCompetitivenessExecutive/MasterfulCoachingMMPIBEIConceptofWorkCultureHighPerformingOrganizations...HowValueisCreatedFUNCTIONNETWORKPROCESSTIME-BASED•Technicalandspecialistleadership•Reliability•ResourceManagement•Customersatisfaction•Highservicelevels•Balancedreturns•Venturedriven•Entrepreneurshiprisk-taking•Effectivepartnerships•Speedtomarket•Technicaledge•ExploringopportunitiesThesearethefactorsthatneedmeasuringandreinforcingTECHNOLOGYCUSTOMERRELIABILITYFLEXIBILITYC-Sort•HayFunctionalWorkCultureModel“OurFunctionalWorkCultureRewards,EncouragesandSupportstheFollowingBehaviorsandActivities...”VeryFrequently/ToaGreatExtent/InMostPartsoftheOrganizationVeryInfrequently/ToaSmallExtent/InFewPartsoftheOrganizationSometimes/ToSomeExtent/InSomePartsoftheOrganizationMaximizingcustomersatisfaction(4)Limitingthedownsideofrisks(32)Establishingclear,well-documentedworkprocesses(19)Minimizingunpredictabilityofbusinessresults(45)Beinghighlyorganized(7)Maintainingexistingcustomeraccounts(11)Beingprecise(48)Providingsecureemployment(3)Beingloyalandcommittedtothecompany(55)Maintainingclearlinesofauthorityandaccountability(18)Treatingemployeesfairlyandconsistently(22)Usingprovenmethodstoserveexistingmarkets(8)Anticipatingchangesinthebusinessenvironment(35)Minimizinghumanerror(52)Establishingclearjobdescriptionsandrequirements(26)Usinglimitedresourceseffectively(15)Qualitycheckingsubordinateswork(44)Attractingtoptalent(21)Supportingtopmanagementdecisions(50)Deliveringreliablyoncommitmentstocustomers(13)Developingnewproductsorservices(54)Sellingsuccessfully(16)Continuouslyimprovingoperations(20)Gainingtheconfidenceofcustomers(46)Usingresourcesoutsidethecompanytogetthingsdone(33)Respectingthechainofcommand(37)Respondingtocustomerfeedback(30)Participatingintrainingandcontinuingeducation(31)Achievingbudgetedobjectives(56)Providingemployeeswithresourcestosatisfycustomers(10)Demonstratingunderstandingofthecustomer’spointofview(6)Increasingdecisionmakingspeed(39)Rewardingsuperiorperformance(23)Pushingdecision-makingtothelowestlevels(51)Supportingthedecision’sofone’sboss(2)Toleratingwell-meaningmistakes(29)Encouraginginnovation(40)Takinginitiative(36)Pioneeringnewwaysofdoingthings(24)Beingflexibleandadaptiveinthinkingandapproach(14)Takingactiondespiteuncertainty(43)Applyinginnovativetechnologytonewsituations(28)Capitalizingonwindowsofopportunity(27)Establishingnewventuresornewlinesofbusiness(12)Buildingstrategicallianceswithotherorganizations(41)Maintainingahighsenseofurgency(25)Findingnovelwaystocapitalizeonskillsthatpeoplehave(53)Acquiringcross-functionalknowledgeandskills(49)Encouragingexpressionofdiverseviewpoints(47)Encouragingteamwork(1)Capitalizingoncreativityandinnovation(34)Organizingjobsaroundcapabilitiesofindividuals(38)Significantlydecreasingcycletimes(9)Experimentingwithnewmanagementtechniques(5)Promotingone’spointofviewstrongly(17)Adaptingquicklytochangesinthebusinessenvironment(42)Mission/VisionStrategyWorkCultureStrategyDe-codePerformanceManagementSystemSuccessionPlanningOrg./ManagementDevelopmentPlanningTraining/DevelopmentRewardStrategy&SystemRecruitment/StaffingOrganisationStructure/ProcessesMission/VisionJobEvaluationGradingRoleClarificationJobAnalysisKeyPerformanceIndicatorOrganisationCulture(Values)TargetJobCompetenciesIndividualCompetenciesC-SortMethodologyFieldsofManagementI.R.M.A.ProcessMappingHayJA/JEHayMethodologyCompetenciesModelingPSE/PVQLSI/MSIOCS/ECI4CircleModelIcebergModelEngagedPerformanceHLSPaynetExternalCompetitivenessExecutive/MasterfulCoachingMMPIBEIOrganisationStructure/ProcessesFieldofManagement–ExternalRelations–FinanceandControl–Marketing–HumanResourceManagement–Product